Job Description

Company Overview: Western Reserve Trust Company (“WRTC”) is an Ohio chartered non-depository Bank that provides Trust Administration and Family Office Services to high net-worth individuals and their families. Western Reserve aims to be the premier provider of Trustee and Fiduciary administrative services. As part of our growing team, you'll have the opportunity to work in a fast-paced, dynamic environment with talented individuals, helping our clients achieve their financial goals and carry out their wishes.

Position Overview: We are seeking a highly skilled and detail-oriented Trust Administrator to join our team. This entry-level position is designed for individuals looking to develop a career in trust administration and fiduciary services, with a thorough emphasis on developing client relationship management skills and understanding trust operations. You will be directly supporting Trust Officers with the day-to-day management of their assigned trust accounts. This position requires the employee to work on-site in our downtown Cleveland, OH office.

A Trust Administrator has the following responsibilities:

• Assist in the setup and maintenance of trust accounts, including document preparation and client communications.
• Support the processing of trust transactions, distributions, and investments, ensuring compliance with fiduciary standards.
• Aid in the retention of client relationships by being responsive to client servicing needs.
• Participate in client meetings and discussions, taking notes and assisting in the follow-up of action items.
• Monitor trust accounts for unusual or suspicious activity and escalate potential issues to the appropriate authorities.
• Contribute to process improvement initiatives to enhance efficiency and effectiveness in trust processing operations.
• Assist with month-end and year-end financial closing activities, including account reconciliation and reporting.
• Stay informed about changes in trust laws, regulations, and industry best practices, and ensure compliance with all relevant requirements.
• Opportunities for advancement based on performance, ongoing education, and mastery of trust administration responsibilities.
• Provide support and assistance to trust officers and other team members as assigned by management.

Preferred Qualifications:

• Bachelor's degree in finance, accounting, or business (preferred) but not required
• At least one year of experience in financial services or trust administration
• Excellent analytical and problem-solving skills, with an emphasis on attention to detail and accuracy
• Excellent written and verbal communication; ability to simplify complex concepts
• Strong ability to manage time and prioritize tasks
• Background in working with high-net-worth individuals and families with complex trusts and estates
• Experience handling sensitive family dynamics paired with empathetic conflict resolution
• Advanced organizational skills and high attention to detail
• Proficiency with trust accounting software, document management software, and Microsoft Office Suite
• History of working directly with customers in a face-to-face setting
• Ability to work effectively in a fast-paced, deadline-driven environment
• Previous management or leadership experience

Applicable Benefits:

• Targeted Salary Range $55,000 - $65,000 on an Annual Basis
• Health, Dental, Vision and Health Savings Account (HSA) benefits
• 401(k) Retirement Savings Plan – with employer match
• Paid Time Off (PTO) – Vacation Time (3 weeks), Sick Time (5 days) and Paid Holidays (10 days)
• Monthly Parking Assistance, Parental Leave, and Bereavement Leave
• Annual Bonus Eligibility – Performance-based bonuses tied to individual and firm success
• Professional development opportunities and support for certification(s) and continuing education
• A team environment, where service and client care comes first, paired with a fair work-life balance
• Opportunities for advancement based on performance, ongoing education, and mastery of role and trust administration responsibilities.
• Volunteer opportunities in the local community
• Employment will be contingent upon the passing of a background check and the passing of a drug test.
• For more information, please feel free to reach out.

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