Job Description

TYPICAL DUTIES

1. Emphasizes and maintains Store's required showroom and in-home sales goals.
2. Trains and motivates sales staff to ensure showroom and in-home sales goals are met.
3. Interviews and selects qualified applicants for store positions; follows Corporate Office Procedures relative to hiring process and schedules employee work force.
4. Promotes quality customer service; meets customer needs, investigates/resolves problems involving customer complaints/dissatisfaction.
5. Supervises, motivates, and develops employees; counsels employees regarding disciplinary matters in accordance with Corporate guidelines. Dismisses employees with approval from Personnel Department.
6. Enforces company policies relative to security/loss prevention through proper completion of store paperwork, accepted handling of funds/merchandise and cash register operation. Confers with Corporate Security Department as necessary.
7. Ensures adherence to Corporate policies governing the opening/closing of store at designated hours, i.e. security alarm system, cash register procedure and routine check of store.
8. Operates store efficiently: controls expenses such as telephone usage, utilities, cash overages/shortages, inventory, reviews and manages broken merchandise.
9. Maintains adequate staffing to ensure quality customer service and smooth operations of store and in-home program, while keeping in line with budgetary considerations of labor costs.
10. Prepares administrative reports relative to store operations; completes personnel paperwork. i.e. new hires/terminations, salary changes, vacation requests, etc. and forwards to Corporate Personnel Department.
11. Confers with District Manager regarding sensitive/irregular situations or matters requiring senior level approval. Attends meetings as required. Reads and responds to all management communication/memos as necessary.
12. Keeps current on product knowledge, design, and new merchandise available; maintains awareness of varied customer needs based on geographic location of store. Maintains awareness of competition on pricing and merchandise.
13. Ensures professional appearance/atmosphere of store showroom through attractive merchandise displays and positive demeanor of store personnel.
14. Reports all accidents involving employee/customers to Human Resources; promotes safe work environment through enforcement of Company safety standards.
15. Acts as lighting consultant on sales floor or in-home sales; follows through on details of sale, particularly in situations involving difficult customers or problems.
16. Keeps pricing current with correct tags displayed on merchandise; updates prices as necessary.
17. Enforces Corporate personnel policies through the Policies and Procedures Manual and the Employee Handbook. Consults with Human Resources relative to terminations and/or employee disciplinary matters.
18. Ensures store/stockroom housekeeping responsibilities are met; i.e., floors vacuumed, merchandise polished/dusted, lamps lit and wired accordingly and aisles free of merchandise/debris.
19. Ensures building is maintained to acceptable company standards; i.e., alarm system in working order, parking available to customers, breakers working, etc.
20. Performs other duties as assigned by management.

EXPERIENCE NECESSARY

Five to ten years retail sales with management experience in a fast-paced, customer service environment.

EDUCATION/SKILLS REQUIRED

Four year college degree (or equivalent work experience) with strong background in sales/customer service.

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