Job Description

Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance.

Strong hands‑on experience with:

• User management: Roles, Profiles, Permission Sets, Delegated Admin.
• Object & field configuration: Custom objects, fields, record types, page layouts.
• Automation: Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy.
• Data management: Data Loader, Data Import Wizard, data quality checks, deduplication.
• Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards.
• Basic understanding of Apex triggers, classes, and test methods for troubleshooting.
• Ability to read and interpret Apex logs.
• Knowledge of SOQL/SOSL queries for data validation and debugging.

Required Skills & Qualifications

• 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
• Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.
• Experience with ITSM tools like ServiceNow, Jira.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Business Development
• Industries: IT Services and IT Consulting

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