Job Description

Salesforce Admin

Location: Dallas Texas

Hybrid position

Duration: 12 months

Visa: GC & USC (only W2)

******NO C2C*****

A Salesforce Admin is a key role in managing and optimizing a company's Salesforce CRM (Customer Relationship Management) platform.

They act as the bridge between business needs and technical solutions, ensuring the platform supports the organization's processes effectively. Heres an overview of their role and responsibilities:

Key Responsibilities:

1. User Management:
   • Create and manage user accounts, roles, and permissions.
   • Handle user onboarding, training, and troubleshooting.
2. Customization and Configuration:
   • Configure Salesforce objects, fields, workflows, validation rules, and page layouts.
   • Design and automate processes using tools like Process Builder, Flow, and Approval Processes.
3. Data Management:
   • Maintain data integrity through deduplication and clean-up.
   • Manage data imports, exports, and reporting.
   • Build and schedule reports and dashboards for insights.
4. System Maintenance:
   • Monitor system performance and conduct routine audits.
   • Manage releases and updates to align with Salesforce's three annual releases.
5. Collaboration with Stakeholders:
   • Work with business teams to gather requirements and translate them into Salesforce solutions.
   • Partner with developers for customizations or integrations beyond standard configurations.
6. Integration:
   • Manage integrations between Salesforce and other systems like marketing tools, ERP software, and third-party apps.
7. Compliance and Security:
   • Ensure Salesforce is configured for data compliance (GDPR, CCPA, etc.).
   • Implement security measures like IP restrictions, login hours, and two-factor authentication.
8. Support and Troubleshooting:
   • Act as the primary point of contact for Salesforce-related queries and issues.
   • Resolve bugs or escalate them to developers when necessary.

Skills and Qualifications:

• Technical Knowledge:
  • Proficiency in Salesforce Admin tools (e.g., Object Manager, Schema Builder, Reports, and Dashboards).
  • Understanding of Salesforce architecture, including its data model, security model, and automation tools.
• Certifications (Optional but Preferred):
  • Salesforce Certified Administrator.
  • Advanced Administrator or relevant specialist certifications.
• Soft Skills:
  • Strong problem-solving and communication skills.
  • Ability to work cross-functionally with technical and non-technical teams.

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